Shipping & Returns

Mei Mei Limited ships clothing items to addresses within the regions we serve. Shipping methods and carriers are selected based on destination and service availability. Processing times begin after payment confirmation and address verification. Shipping timelines are determined by the carrier and the destination. Delivery estimates are provided at checkout. Mei Mei Limited does not guarantee specific delivery dates. Tracking information is provided once the order ships. Customers must ensure the shipping address is accurate and complete. Mei Mei Limited is not responsible for delays caused by carriers, customs, or incorrect addresses.

Return Policy

Customers have exactly 14 days from the date of receipt to request a no-reason refund. The 14-day period begins on the date the carrier confirms delivery to the customer. To request a refund, the customer must contact Mei Mei Limited at [email protected] within the 14-day period. Requests submitted after the 14-day period are not eligible for a refund. The buyer completely bears the return shipping costs. Mei Mei Limited does not provide prepaid return labels. Refund arrival time is at least 14 days from the date the returned item is received by Mei Mei Limited.

Return Conditions

Items must be unused and in original packaging. All tags must be attached. Items must be free of odors, stains, and damage. Mei Mei Limited reserves the right to reject returns that do not meet these conditions. If a return is rejected, the item is shipped back to the customer at the customer's expense. The customer must provide proof of purchase. The return must include the original order number. Items must be returned in the same condition as received.

Return Process

Step 1: Contact Mei Mei Limited at [email protected] within 14 days of receipt to request a return authorization. Provide the order number and reason for return.

Step 2: Receive return instructions from Mei Mei Limited. The recipient must be Mei Mei Limited, the contact phone is +852 6466 9952, and the specific return address is 10/F, K. Wah Centre, 191 Java Road, North Point.

Step 3: Package the item securely. Include the original packaging and all tags. The customer bears all return shipping costs. Use a trackable shipping method. Mei Mei Limited is not responsible for items lost or damaged in return transit.

Step 4: Ship the item to the provided address. Send the tracking number to [email protected].

Step 5: Mei Mei Limited inspects the returned item upon receipt. If the item meets return conditions, Mei Mei Limited processes the refund.

Refund Processing

Refund arrival time is at least 14 days from the date Mei Mei Limited receives the returned item. Refunds are issued to the original payment method. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Mei Mei Limited complies with all applicable local laws. The buyer completely bears the return shipping costs. Mei Mei Limited does not reimburse return shipping costs. Refunds are processed after inspection. The customer receives a confirmation email when the refund is issued.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the carrier confirms delivery. The customer must contact Mei Mei Limited at [email protected] within the 7-day period. The customer must provide photographs of the damage or defect. The customer must provide the order number. Mei Mei Limited reviews the claim and determines the resolution. Resolutions are a replacement or a refund. The buyer completely bears the return shipping costs for damaged or defective items unless Mei Mei Limited determines otherwise. Claims submitted after 7 days are not eligible.

Non-Returnable Conditions

Items that do not meet the return conditions are not returnable. Items must be unused and in original packaging. All tags must be attached. Items must be free of odors, stains, and damage. Items returned without prior authorization are not accepted. Items returned after the 14-day period are not accepted. Items without proof of purchase are not accepted. Mei Mei Limited does not accept returns for items that have been worn, washed, altered, or damaged by the customer.

Contact Information

For all shipping and return inquiries, contact Mei Mei Limited at [email protected]. The website is trousersejfr.com. The recipient must be Mei Mei Limited, the contact phone is +852 6466 9952, and the specific return address is 10/F, K. Wah Centre, 191 Java Road, North Point. Mei Mei Limited responds to inquiries within standard business hours. Customers must include the order number in all communications.